Service Terms and Conditions

These Service Terms and Conditions set out the contract between the provider and the person, business or organisation that purchases services. They constitute the primary terms of service and the service agreement governing the supply of services, the responsibilities of each party and the practical rules that apply to booking, payments, cancellations, liability and environmental compliance. By booking services the client accepts these terms in full unless otherwise agreed in writing.

These terms are presented as the core terms & conditions for service provision. They explain how the booking process operates, what is expected at the point of service, and how disputes or unforeseen events will be managed. They are intended to be clear and concise, avoiding excessive legal detail while covering the important commercial and operational points.

Booking a service creates an agreement under these T&Cs. The booking overview explains the steps from initial enquiry through to completion of work and final settlement. The provider reserves the right to refuse a booking where the scope cannot safely be delivered or where necessary information has not been supplied by the client.

Booking Process

The booking process is designed to be straightforward. It typically involves a request or estimate, confirmation, scheduling and, where applicable, a deposit. Key stages of the booking process are set out below and apply to all types of service engagements unless varied in a written agreement.

• Enquiry and scope definition: the client provides sufficient information for the provider to assess the work;
• Quotation: the provider issues an estimate or fixed price; this may include provisional timings;
• Acceptance: the client accepts the quotation, either in writing or by electronic confirmation;
• Scheduling: the provider confirms a date and time for the service; this may be provisional pending payment or access;
• Execution: the provider performs the service within the agreed scope;
• Completion and handover: the service is completed and any necessary documentation issued.

Where a booking requires access to premises, specific materials or third party approvals, the client must arrange these in good time. Failure to provide access or necessary permissions may result in rescheduling, additional charges or cancellation under the terms described below.

Confirmation and Changes

Once a booking is accepted the provider will issue confirmation and, where applicable, an invoice or payment request. Clients must check confirmations promptly and notify the provider of any errors or changes. The provider may allow reasonable variations in scope, but significant changes may require revised pricing and scheduling.

In some cases, certain jobs require a deposit or full prepayment to secure the appointment. Deposits are non-refundable except as set out in the cancellation policy. If the provider needs to change a confirmed booking for operational reasons, reasonable alternative arrangements will be offered.

Payments and Pricing

Prices are quoted in the currency specified in the quote and exclude any applicable taxes or duties unless expressly stated. The client is responsible for paying any applicable taxes imposed by law. Payment terms, including due dates and accepted methods, will be provided on the invoice and must be observed.

Payment methods accepted are those shown at the time of booking and may include online card payments, bank transfer or other methods agreed by the parties. Security of payment details is a priority; the provider will not store sensitive card details except where necessary and in accordance with applicable standards.

Invoices are payable within the stated term. Late payments may be subject to interest at a reasonable rate and may result in the suspension of further services. If the client disputes an invoice they must notify the provider promptly, pay any undisputed portion, and cooperate in resolving the dispute.

Refunds for overpayment, cancellations or other adjustments will be processed using the original payment method where possible. Any credit notes issued will be valid for the period stated on the document and may be applied to future services in lieu of cash refunds.

Cancellations and Rescheduling

Clients may cancel or reschedule appointments subject to the following provisions. Notice periods and cancellation charges vary depending on the nature of the service and whether a deposit has been paid. The provider will publish the specific cancellation terms applicable to each service type.

Where a deposit has been paid, cancellation within the notice period may result in loss of the deposit. If the provider cancels due to circumstances beyond the client’s control, the deposit will be refunded. Rescheduling requests made with reasonable notice will normally be accommodated without penalty.

No-shows or cancellations at short notice may incur a charge to cover wasted time and unavoidable costs. The charge will be fair and proportionate to the anticipated loss and may be calculated as a percentage of the agreed fee or as a fixed amount as stated in the service quote.

Partial completion of services, where the client terminates before completion without good cause, may attract charges for the work carried out and for any reasonable costs incurred by the provider. Early termination rights and the consequences for payment are set out in the contract or will be communicated at the point of booking.

Clients are advised to review cancellation policies carefully. Exceptional circumstances such as force majeure events will be considered, and the provider will aim to reach an equitable solution, including postponement, where practicable. Documentation supporting claims of exceptional circumstances may be requested.

Liability and Insurance

The provider maintains appropriate insurance for the services offered. Where liability insurance exists it will operate to provide cover for certain losses caused by negligence. However, liability under this agreement is subject to the limitations and exclusions set out below.

Limitations of Liability: Except where liability cannot be limited by law, the provider's total liability for direct losses arising out of or in connection with the provision of services shall be limited to an amount equal to the fees paid for the specific service giving rise to the claim. The provider is not liable for indirect, special or consequential losses including loss of profit, loss of business or reputational damage.

Client responsibilities: The client must take reasonable steps to mitigate loss and to provide accurate information about site conditions, materials and access. The client is responsible for insuring any property not handled by the provider’s staff or vehicles and for securing valuable items prior to works commencing.

Indemnity: the client agrees to indemnify the provider against claims arising from incorrect, incomplete or misrepresented information supplied by the client, and for consequences of any breach of statutory obligations by the client. This indemnity is mutual to the extent permitted by law.

Waste Regulations and Environmental Compliance

Both parties acknowledge the importance of responsible waste management. The provider will handle all waste in accordance with applicable environmental standards and regulatory requirements. The client must disclose whether the waste includes any hazardous or controlled materials.

• Non-hazardous domestic or trade waste will be disposed of using licensed facilities;
• Hazardous or special waste (including asbestos, certain chemicals, electrical equipment) must be identified in advance and may require specialist handling;
• Recyclable materials will be separated where practical and in line with current practice;
• Where disposal costs are charged extra, the client will be informed and such costs will be payable in addition to the service fee.

The client undertakes not to present unidentified hazardous materials for disposal and must inform the provider immediately if such materials are discovered. The provider may refuse to handle hazardous materials without specialist arrangements and reserves the right to charge for additional handling, testing or compliant disposal. Records relating to waste consignments will be retained in accordance with regulatory expectations and will be made available to authorities where legally required.

Governing Law and General Provisions

These terms of service, the service agreement and any disputes arising out of or in connection with them are governed by the laws of England and Wales. Where the client is based in another jurisdiction the provider may, at its discretion, elect to apply alternative law but this will be confirmed in writing.

Any claim or cause of action arising under these terms must be commenced within a reasonable time and subject to the applicable limitation periods provided by law. The parties will, where possible, attempt to resolve disputes amicably before resorting to formal proceedings.

These terms represent the entire agreement between the parties relating to their subject matter and supersede any prior arrangements, representations or agreements. If any provision is held to be invalid or unenforceable, the remainder of the agreement will continue in force. Headings are for convenience only and do not affect interpretation.

Definitions: “provider” means the business or individual supplying services; “client” means the person or entity procuring services; “services” means the work or supply described in the quotation or confirmation; “contract” means the agreement formed on acceptance of a booking in accordance with these terms.

Data and privacy: where personal data is exchanged in connection with a booking, both parties will process that data in accordance with applicable data protection standards and only for purposes connected to service delivery. Personal data will not be shared beyond what is necessary for fulfilment of the contract unless required by law.

Amendments: the provider may update these terms & conditions from time to time. Updates will apply to new bookings after the date of publication. Clients who have existing confirmed bookings will be informed of any changes that materially affect their rights or obligations.

By proceeding with a booking, the client confirms they have read, understood and accepted these service terms and conditions and that they have the authority to enter into the agreement on behalf of the contracting party. These terms form the contractual framework for a clear, professional and legally compliant relationship between the provider and the client.

End of Terms

Important: If any aspect of these terms is inconsistent with a separately executed written agreement signed by both parties, that signed agreement will take precedence to the extent of the inconsistency.