Insurance and Safety — Commitment to Protection

Insurance and safety are central to how we operate every day. Our public liability insurance and workplace safety policies work together to protect people, property and reputation. We believe that a robust insurance and safety program — whether called insurance & safety or safety and insurance — must be proactive, transparent and integrated into every activity. This page describes our approach to public liability cover, staff training, personal protective equipment and the risk assessment process.

Public Liability Insurance and Coverage

We maintain comprehensive public liability insurance to provide third-party protection for incidents that may arise during operations. Our liability insurance policies are selected to meet the scale and nature of our activities and are regularly reviewed to ensure appropriate limits, clauses and endorsements. In addition to basic cover, our insurers are briefed on high-risk operations and any subcontracted work so that insurance and workplace safety obligations remain aligned at all times.

Claims management and incident response are handled through clear procedures. If an incident occurs that could give rise to a claim, staff must follow the incident reporting protocol and notify the designated safety officer immediately. Documentation, photographs and witness statements are collected and preserved to support any insurance enquiries. This structured approach reduces exposure and helps maintain our public liability cover without interruptions.

Staff Training: Competence, Confidence, Compliance

Effective insurance and workplace safety depend on well-trained people. Every employee receives a formal induction that covers health and safety responsibilities, incident reporting, emergency response and the limits of our liability insurance. Regular refresher training and job-specific coaching ensure skills remain current, and records of training completion are kept for audit and compliance purposes.

We run a tiered training program: basic safety awareness for all staff, role-based technical training for operational teams, and supervisor leadership modules on risk control and incident investigation. Training is delivered through a combination of classroom sessions, on-the-job mentoring and practical drills. Completion certificates and competency assessments form part of our internal assurance and are used when discussing insurance terms with underwriters.

Supervisors are empowered to enforce safety standards and escalate concerns. We use a documented training matrix to map qualifications and PPE requirements to roles, ensuring the workforce has the right skills and protective equipment for the tasks they perform.

Personal Protective Equipment (PPE) is a key control that complements our insurance and safety framework. PPE is issued based on risk assessments and task analyses; it is not a substitute for engineering or procedural controls but an essential layer of protection. All PPE is maintained, replaced as necessary, and must be used in accordance with manufacturer instructions and our PPE policy.

• Head protection: helmets and bump caps where required
• Eye and face protection: safety glasses, goggles and face shields
• Respiratory protection: masks and respirators matched to the hazard
• Hand and arm protection: gloves appropriate for chemical, cut or thermal risks
• High-visibility clothing and fall protection: where ambient hazards exist

We enforce PPE use with regular inspections and a culture of active supervision. Non-compliance is managed through corrective actions and, where necessary, temporary work stoppage to protect people and reduce potential insurance exposures.

Risk Assessment Process

Our risk assessment process is the backbone of both risk reduction and insurance readiness. It is a repeatable, documented methodology that identifies hazards, evaluates risk levels, and defines controls to eliminate or reduce those risks. Key steps include:

1. Identify — catalog potential hazards associated with tasks, tools and the environment.
2. Assess — evaluate severity and likelihood using a consistent risk matrix.
3. Control — apply hierarchy of controls: elimination, substitution, engineering, administrative and PPE.
4. Record — document assessments, controls and responsible persons.
5. Review — monitor effectiveness and revise when conditions change.

Risk assessments are carried out before new projects begin, whenever a process changes, and after any incident. They form part of permit-to-work and task briefings and are reviewed with the workforce to ensure shared understanding. This proactive documentation also supports our insurance renewals by demonstrating a mature safety management system to underwriters.

In summary, our integrated approach to insurance and safety — combining comprehensive public liability insurance, ongoing staff training, appropriate PPE and a structured risk assessment process — creates a resilient framework for protecting people and assets. We maintain continuous improvement through audits, incident learnings and engagement across the workforce. By embedding safety into everyday operations and aligning insurance arrangements with risk controls, we minimize exposure and foster a culture where protection is valued as much as performance.