Cleaners Brent Privacy Policy

This Privacy Policy explains how Cleaners Brent collects, uses, stores and protects personal data relating to customers and prospective customers in the Brent area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services, making an enquiry or visiting our website, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaners Brent customers, prospective customers and individuals making enquiries within the Brent area. It covers personal data collected through our website, by telephone, in person, through third party platforms where we advertise our services, and in the course of providing cleaning services at residential or commercial premises.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on your relationship with us and the services you request:

Identity and contact details, such as full name, title, service address, billing address and preferred contact details. Service details, such as information about the property where services are performed, access instructions, preferred dates and times, and any specific cleaning requirements or instructions you provide. Billing and payment details, such as information necessary to process payments and to issue invoices and receipts. We do not store full card details where payments are processed by secure payment providers acting as processors. Communication records, such as enquiries, complaints, feedback, and any other correspondence with us by phone, online forms or other channels. Usage and technical data, such as basic information about how you use our website or online forms, including date and time of visits and pages viewed, collected through essential cookies or similar technologies where applicable. Staff and contractor visit information, such as records of which cleaners attended your property, times and dates of visits and job completion notes.

How We Collect Personal Data

We collect personal data about you from the following main sources:

Directly from you when you request a quote, make a booking, use our services, provide feedback or otherwise communicate with us. Indirectly from third parties such as booking platforms, comparison sites or partners that you use to find or request our services. Automatically, in a limited way, through essential website technologies that enable our site to function, help protect against fraud and support service delivery.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We use your personal data to provide our cleaning services, manage bookings, process payments, respond to your requests, and administer your customer account. Legal obligation: We may process and retain certain information to comply with legal and regulatory requirements, such as tax and accounting rules. Legitimate interests: We may process data for our legitimate business interests where these are not overridden by your rights and freedoms. This can include managing our business operations, improving services, protecting our staff and property, preventing fraud and handling customer queries. Consent: In limited cases, such as certain forms of marketing communication that are not covered by legitimate interests, we may rely on your explicit consent. Where we rely on consent, you can withdraw it at any time.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

To provide cleaning services, including arranging appointments, accessing properties and completing requested tasks. To manage customer relationships, handle enquiries, send confirmations and service updates, and respond to complaints or feedback. To process payments, issue invoices, receipts and statements, and keep appropriate financial records. To manage our workforce, including allocating cleaners to jobs, recording visit details and monitoring service quality. To operate and protect our business, including fraud prevention, security and compliance with legal obligations. To conduct basic analysis of our services, such as understanding demand patterns within the Brent area, improving service efficiency and planning resources. To send limited service-related messages, such as important updates about your booking or changes to our terms or this Privacy Policy.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties acting as processors or independent controllers where necessary for service delivery or legal reasons. These may include:

Payment processing providers that securely handle card or electronic payments on our behalf. Technology and hosting providers that support our website, booking systems, communication tools and data storage. Professional advisers, such as accountants or legal advisers, where necessary to manage our business or deal with legal matters. Regulatory bodies, law enforcement or other authorities where we are required to do so by law or where this is necessary to protect our rights or the safety of others.

Where we use processors, they are only permitted to process your personal data on our instructions and must provide appropriate security measures. We take steps to ensure that all third parties respect the security and confidentiality of your data in accordance with applicable law.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms recognised under data protection law to ensure your data receives a level of protection essentially equivalent to that in the UK.

Data Retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we keep customer and service records for a period that allows us to manage ongoing relationships, handle queries and comply with tax and accounting obligations. When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and contractors who need it for their role, using secure systems and taking reasonable steps to ensure that processors maintain suitable security standards.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, these include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of that data. Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you. Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to keep it. Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection. Right to object: You can object to processing based on our legitimate interests, including certain forms of direct marketing. Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may be able to obtain your personal data in a structured, commonly used and machine-readable format and request that it is transferred to another controller.

You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any issues.

Children

Our services are not directed to children and we do not knowingly collect personal data relating to individuals under the age of 18 except where necessary in the context of providing services at a household and with the involvement of a responsible adult. If you believe we have collected personal data about a child without appropriate consent, please contact us so that we can address the issue.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data or legal requirements. When we make changes, we will update the version displayed on our website and may notify you through appropriate channels where the changes are significant. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.